Higher.Health Shipping & Return Policy
Shipping
- Orders may be held for payment confirmation which could take up to 3 business days.
- Confirmed orders are queued to be processed on a first confirmed – first shipped basis.
- Orders are shipped during normal business hours, Monday through Friday, 8:00am to 4:30pm. We do not prepare orders for shipping on weekends or holidays that USPS is closed.
- All orders are shipped using USPS with tracking and delivery confirmation.
- We are not responsible for packages after they are entered into the USPS Tracking system.
- It may take up to two weeks or longer for you to receive your order once it has been handed over to USPS.
- We are not responsible for packages or package contents that are stolen during or after delivery.
- Claims for damaged or lost packages must be reported to USPS.
Returns, Store Credits, Refunds
- We do not and cannot accept returns on our products due to our Good Manufacturing Protocol (GMP).
- Items that are defective or damaged during shipping may, at our discretion, be given store credit when reported to us within 48 hours of customer receiving package and with picture proof of damage. Issues reported after 48 hours are not eligible for store credit consideration.
- Some store credit may be issued for orders that have been lost by USPS after 30 days.
- If you are dissatisfied with your purchase for good reason, we may, at our discretion, issue a store credit when appropriate.
- Store credit is generally issued in lieu of direct refunds. Any refund requests will be handled on a case by case basis.
- Shipping fees are not eligible for refund or store credit.
Substitution for Like Products
Our inventory and stock levels vary constantly. Higher.Health reserves the right to substitute any item you may have ordered for a similar or like-kind item of equal or greater value in the event that the item you ordered is out of stock at the time your order is being filled, without prior notice. If you do not want substitutions and would rather have store credit when an item is out of stock, please make a note “no subs” on each order you place with us.
