Higher.Health’s Policies and Procedures
Terms and Conditions
Introduction
These Website Standard Terms & Conditions will manage your use of our website, Higher.Health (referred to as “Website” in the rest of this document).
These Terms will be applied fully with regard to your use of this Website. By using this Website, you agree to accept all terms and conditions written herein. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Minors or people below the age of 18 years are not allowed to use this Website.
Intellectual Property Rights
Other than the content you own, under these Terms, Higher.Health and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
Restrictions
You are specifically restricted from all of the following:
- publishing any Website material in any other media;
- selling, sub-licensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using this Website in any way that is or may be damaging to this Website;
- vandalizing the Website in any way;
- using this Website in any way that impacts user access to this Website;
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- using this Website to engage in any advertising or marketing;
- Purchasing from the Website with the intent to resell or produce income.
Certain areas of this Website are restricted from being accessed by you and Higher.Health may further restrict access by you to any areas of this Website, at any time, in its absolute discretion without any notice. Any user ID and password you may have for this Website needs to be kept confidential.
No Warranties
The Website is provided “as-is” and “as-available,” subject to change without notice. Higher.Health does not guarantee that this Website shall be error-free or uninterrupted, or that any errors will be corrected. Higher.Health makes no representations or warranties of any kind related to this Website, its functionality, or the materials contained on this Website. Nothing contained on this Website shall be interpreted as advising you.
Limitation of liability
In no event shall Higher.Health, its officers, directors or employees, be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Higher.Health, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website or your possession of any items obtained through the use of this website. Higher.Health shall not be responsible for packages lost after delivery confirmation or withheld by USPS.
Indemnification
You hereby indemnify to the fullest extent Higher.Health from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Higher.Health is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
Assignment
The Higher.Health is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
Entire Agreement
These Terms constitute the entire agreement between Higher.Health and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.
Shipping & Return Policy
Shipping
- Orders may be held for payment confirmation which could take up to 3 business days.
- Confirmed orders are queued to be processed on a first confirmed – first shipped basis.
- Orders are shipped during normal business hours, Monday through Friday, 8:00am to 4:30pm. We do not prepare orders for shipping on weekends or holidays that USPS is closed.
- All orders are shipped using USPS with tracking and delivery confirmation.
- We are not responsible for packages after they are entered into the USPS Tracking system.
- It may take up to two weeks or longer for you to receive your order once it has been handed over to USPS.
- We are not responsible for packages or package contents that are stolen during or after delivery.
- Claims for damaged or lost packages must be reported to USPS.
Returns, Store Credits, Refunds
- We do not and cannot accept returns on our products due to our Good Manufacturing Protocol (GMP).
- Items that are defective or damaged during shipping may, at our discretion, be given store credit when reported to us within 48 hours of customer receiving package and with picture proof of damage. Issues reported after 48 hours are not eligible for store credit consideration.
- Some store credit may be issued for orders that have been lost by USPS after 30 days.
- If you are dissatisfied with your purchase for good reason, we may, at our discretion, issue a store credit when appropriate.
- Store credit is generally issued in lieu of direct refunds. Any refund requests will be handled on a case by case basis.
- Shipping fees are not eligible for refund or store credit.
Substitution for Like Products
Our inventory and stock levels vary constantly. Higher.Health reserves the right to substitute any item you may have ordered for a similar or like-kind item of equal or greater value in the event that the item you ordered is out of stock at the time your order is being filled, without prior notice. If you do not want substitutions and would rather have store credit when an item is out of stock, please make a note “no subs” on each order you place with us.
